Return Policy

What is mygss.pk return policy?

Any product / item can be returned if it is defective/ damaged or incorrect/ incomplete or new unused within 7 days from the date of delivery. The product must be new like in same condition as delivered, Unused, scratch less and without any flaws & the product must include the original packaging. Your item needs to have the receipt, order number or proof of purchase to be eligible for return.

What is the return process?

You can Initiate a return request against your item/order from mygss.pk my account > orders tab if your order is in 7 days return window. To request a return please fill out the return request form, attach relevant pictures, unboxing video (google drive link) and submit. After reviewing & accepting your return request we will share a return label for your parcel to be shipped back to our warehouse. 

Who will pay for the return order?

The return order shipping fee will be paid by. 

• Mygss.pk If product / item shipped from mygss.pk warehouse is defective/ damaged or incorrect/ incomplete or used. 
• Customer If customer had a change of mind, ordered a different size, don’t need the product anymore or other such reasons from customer side.  In this case the return amount will be deducted from order amount and balance will be refunded.  

How would i be paid back as refund?

It takes 3-5 business days for us to receive product back to our facility. After product is reached back to our facility we take another 2-3 days to refund the product amount back to you. We would refund you either to your original payment method or via bank transfer. In case of refund to your Credit/Debit/Net banking account, we take 5-8 business days from the date of receipt of the items.