How do I create an account on Mygss.pk?
Visit our login page: https://mygss.pk/my-account

• Login via Google and then proceed

• Or Enter your email address & proceed

• Complete your registration

Do I need an email to create an account?
Yes, email is mandatory. Your order updates, invoices, and support messages are sent via email.

How do I cancel my order on Mygss.pk?
You can cancel your order by messaging on our whatsapp chat (+92) 322-4547836

• If your order has not been dispatched, we will cancel it immediately and refund the amount.

• If the order is already dispatched, you can refuse to accept the parcel.

Can I modify the shipping address of my order after it has been placed?
Unfortunately, the shipping address cannot be changed after an order is confirmed. You will need to cancel the order and place a new one with the correct details.

I just canceled my order. When will I receive my refund?
Refunds are processed within 3-5 working days once the returned product reaches our warehouse. Processing time may vary depending on your payment method.

Would I receive my entire payment if I cancel a paid order?
In case of customer-initiated cancellation, the processing fee is non-refundable.

Our standard delivery charge is Rs 150 and so on across Pakistan. For Open Parcel Delivery, an additional Rs 300 is charged.

Does Mygss.pk ship internationally?
Currently, we only deliver within Pakistan’s major cities and towns.

How can I track my order from Mygss.pk online?
You can track your order by logging into your Mygss.pk  https://mygss.pk/track-order/

How can I view my Order Packaging Video?
Once your order is dispatched, you may request a packaging video from our team by contacting info@mygss.pk or through our WhatsApp helpline.

All Mygss.pk packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof incase customer receives damaged goods or incomplete items.

Customers may claim refund if they receive damaged goods however they must provide video proof of this.

What is Mygss.pk’s Return and Replacement Policy?
We accept returns in the following cases:

1. Change of mind
2. Does not like the product
3. Damaged, manufecting fault

Can I return the product if I don’t like it?

Yes. The product must be new as delivered, Unused & the product must include original packaging & all accessories for 100% return value. Your item needs to have the order no. or proof of purchase to be eligible for return.  

Important

1. In case of change of mind, shipping, handling charges & devaluation amount will be charged to the customer. 
2. Rs.300 / kg will be paid as standard return shipping charges, where fault lies with us. 

How long would it take to receive my refund/replacement?
Refunds or replacements may take 5–7 working days after we receive your return.

Does Mygss.pk arrange product pickup for returns?
Currently, customers need to return products by visiting their nearest courier office and dispath to address Mygss.pk support team.

Why was my return request declined?
Possible reasons:

• No unboxing video was provided.

• The return was not initiated within 7 days of delivery.

Where can I request a refund?
You can request a refund by logging into your account:
https://mygss.pk/support/

How do I apply a coupon on my order?
Enter your coupon code on the Cart Page before checkout and click Apply Coupon.

Does Mygss.pk offer Open Parcel Delivery?
Yes, Fee payment in advance.

What are the charges?
An additional Rs 300 is applied.

Can I check the product before paying?
Yes, you may:

• Check the box condition and product label

• Verify seal and product model

⚠️ Please note: You cannot break the seal or test the product before payment.

How can I pay online for products from Mygss.pk?
We support:

• Cash on Delivery (COD)

• Bank Transfer

• Debit/Credit Card Payments (Visa/Mastercard)

Does Mygss.pk offer installments?
No, Currently we are not providing EMI options.