Warranty Policy – MyGSS.pk

We stand behind the quality of our CCTV cameras, smart devices, and security products.

Warranty Coverage

Most products come with a 1-Year Service Warranty.

Covers:

• Manufacturing defects
• Hardware malfunction
• Software issues under normal usage

Warranty Does NOT Cover:

• Power surges / voltage fluctuations (WAPDA issues)
• Water damage (unless waterproof rated)
• Physical damage / broken items
• Improper installation
• Burnt devices

Warranty Claim Process

1. Contact support via WhatsApp: 0322 4547 836
2. Share:
   • Order ID
   • Issue details
   • Product images/video
3. Our team will:
   • Troubleshoot
   • Approve repair/replacement if valid

Warranty Shipping

• Customer may need to send product to our service center
• Shipping responsibility depends on claim type