Return policy

What is mygss.pk return policy?

 Any product / item can be returned within 7 days from the date of delivery. The product must be new like in same condition as delivered, Unused, scratch less and without any flaws & the product must include the original packaging. 

Your item needs to have the receipt, order number or proof of purchase to be eligible for return.  Note: In case of change of mind , shipping charges will be paid by the customer

What is the return process?

You can Initiate a return request against your item/order from mygss.pk complaints & support section if your order is in 7 days return window. To request a return please create a new ticket and select return & refund as a reason, fill out the return request form, attach relevant pictures, unboxing video (google drive link) and submit.

After reviewing & accepting your return request we will share a return label for your parcel to be shipped back to our warehouse. 

How would I be paid back as refund?

It takes 3-5 business days for us to receive product back to our facility. After product is reached back to our facility we take another 2-3 days to refund the product amount back to you. 

We would refund you either to your original payment method or via bank transfer. In case of refund to your Credit/Debit/Net banking account, we take 5-8 business days from the date of receipt of the items.