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Return & refund process

What is the return process?

You can Initiate a return request against your item/order from mygss.pk complaintsOpen in new window section if your order is in 7 days return window.

To request a return please create a new ticket and select Return & Refund  as a reason, fill out the return request form, attach relevant pictures, unboxing video (google drive link) and submit.

Here is a complete video tutorial to initiate a return request on Mygss.pk Youtube video

After reviewing & accepting your return request we will share a return label for your parcel to be shipped back to our warehouse. 

How would I be paid back as refund?

It takes 3-5 business days for us to receive product back to our facility. After product is received we take another 2-3 days to refund the product amount back to you. 

We would refund you either to your original payment method or via bank transfer. In case of refund to your Credit/Debit/Net banking account, we take 5-8 business days from the date of receipt of the items.

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